Oh gawd, I realized I'm more capable and ready to 'scold' outsiders when sth cocks up. Must be all the 'training' frm my work that has made me fiercer over time. Haha! I feel a bit bad that two salesperson had to tahan my angry tone when their HQ cock up. Yikes, am I becoming like my boss? Like what many ppl say "the longer you stay, you will become like them"?? Oh no... Ops... Haha but nvm, it helps to a certain extent cos now won't be taken advantage of by terrible merchants. I would've been a total chicken in the past. Heh..